Customer: 'Walmart Ripped Me Off'

A local Walmart customer in search of an iPad says she was scammed at the Tucker store.

A reader named Rebecca Bitsko contacted Tucker Patch to relate what happened to her at the local when she attempted to buy an iPad.

I wanted to share my story with you in order to give other consumers a heads up, and to try to get my problem resolved.

I bought an iPad from the Tucker Walmart on Saturday during the tax-free holiday. When I opened it at home, the box contained pads of paper - no iPad (see photo). This has happened before (I wasn't aware of it at the time):

I immediately returned the box of paper to the store, but Walmart would not, and still will not, "give" me an iPad (that I paid $600 for). They claim the switch did not occur in their store and therefore is not their responsibility. They told me it was my responsibililty to contact Apple, which I have, and am still waiting on their investigation.

It is five days later and I’ve tried to get a response from Walmart at the store level, through an online message to Walmart headquarters, through Twitter, and through two calls to headquarters.

On my call to headquarters today, Thursday, Aug. 16, Walmart said they needed three (more?) full business days to investigate. I don’t understand. It seems like there must be something in place to protect consumers against this kind of scam.

The management at the Tucker Walmart has been so extremely rude to me it is unbelievable. When I returned the iPad, I spent about two hours in the store trying to get some kind of resolution, or at least documentation of the problem.

I didn't think I'd get too far with a receipt and box of paper. They wouldn't document anything, but called the DeKalb police for me. But, when they called, they didn't know the address (of their own store). I ended up calling the police back and waiting forever for them to come. 

Meanwhile, the managers/employees were running around with the box and wrapper and not communicating with me at all. They told me that they couldn't even start their investigation until Monday and they'd call me in a few days. That just doesn't seem acceptable to me. 

I don't think I got an apology, although one of the managers claimed she apologized. They claim they are confident that the switch didn't happen in their store, but regardless, I think they should be the ones following up. 

I called headquarters from the store on Saturday, and then again today, and today headquarters said they would have it investigated, and get back with me in three business days. I think it is crazy to treat a customer like this.

Tucker Patch is following up on this story and is waiting to hear back from Walmart and Apple officials with their responses.

Has anything similar happened to you? Tell us in the comments below-

Jeremiah October 10, 2012 at 04:38 AM
Bobbi, I hope you called the police and filed a report. Make sure to call Apple and see if the serial number on the box has already been registered, hopefully it has. This would prove someone else has the iPad and it was in use prior to you purchasing it. Also, call the corporate Walmart office, and inform them too. What Walmart did this happen at? This is very sad, I wish you the best of luck. The investigators are still working on my case.
Kevin Madigan October 10, 2012 at 11:06 AM
Bobbi - I will contact Walmart HQ for you. Please email me with your phone number and email address. kevin.madigan@patch.com
Kevin Madigan October 12, 2012 at 02:51 AM
Bobbi - Which Walmart location was this? Please let me know.
Karl Rohlman October 13, 2012 at 04:01 AM
This same thing just happened to me today. I've been planning a sailboat trip and saving for the new Ipad 3 to use for navigation and GPS. I paid $729 plus tax for a new Ipad at the Walmart in Navarre Fl. I almost had a heart attack when I opened it and the sealed box was full of empty paper notepads. I immediatly returned to the Navarre Walmart and was given the runaround and no refund or replacement. I called the Sherrifs Dept and was told that no report would be filed since this was between me and Walmart. It was a civil matter. Does anyone have any ideas of what I should do next?
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